No Refunds/Color Adjustments Policy
We do not offer refunds of any kind. Please let us know within seven days if you are unhappy with your service.
We strive for all of our clients to leave the salon happy and feeling beautiful. However, in the event that an adjustment needs to be made, a color adjustment will be performed. Any color adjustments will be performed by the original stylist unless otherwise discussed. It is still your responsibility to pay for the initial service. The cost of future services will be discussed.
Product Exchanges – No Refunds
If you purchase a retail product and you are unhappy, please let us know within 14 days so we can offer you a credit toward another product. All hairpieces, extensions, halos, and any hair accessories are FINAL SALE once the product has been purchased.
Your appointments are very important to us at Bella Rococo at Emilia’s Salon. Appointments are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully require 24 hours’ notice for any cancellations or changes. If you cancel your appointment 24 hours in advance, you will be charged 50% of the cost of the service for which you were scheduled. Same-day cancellations will be charged 100% of the scheduled service cost. If the card cannot be processed, you will be responsible for paying the fee and can only book another appointment at Bella Rococo at Emilia’s once the balance is paid.
No Call / No Shows
If you do not contact us to cancel/reschedule and do not show up on the scheduled date and time of your appointment, you will be charged 100% of the cost of the service originally scheduled.
Here at Bella Rococo at Emilia’s Salon, we have a 10-minute lateness policy. If you are running late, please call ahead to let us know. Should you arrive beyond 10 minutes late, you may have to forfeit your appointment entirely or may not be able to receive all of the services you were scheduled for, and you will be charged 100% of the cost of the services scheduled. Should this happen more than once, it will prohibit you from scheduling future services at Bella Rococo at Emilia’s Salon. Your happiness is important to us, and if we cannot deliver the results in the allotted time, we kindly ask you to reschedule. We value your time and will strive to be on time for your appointment and will do our best to notify you if we are running late.
We are on a main street, so please allow yourself extra time for parking and traffic during busy hours. Please refer to our FAQ page for any other concerns about our location or parking.
Bella Rococo Salon is located in the heart of Garwood, NJ. Our address is 105 Center Street, Garwood, NJ 07027. We are on Center Street across from the Municipal building near the post office. We are near the corner of Center Street and South Ave, located between Gala Hair Artistry and Jerzey Cutz Barbershop. (Ironically)
The salon is a beautiful gray brick building with flower beds in the front and apartments on the top. You will see the large windows with a crystal chandelier and a bunch of friendly faces! There is no metered parking, and all parking lots and street spaces are free to park.
Our recommended parking lots are the municipal building parking lot across the street, the King’s and Crunch parking lot as close to the far end as possible, and the parking lot on the corner of Center Street and Willow Avenue. Please give yourself extra time to park and check in.
If you need any help arriving, you can call the salon’s phone number (908) 588-2294, and we will do our best to assist you.
Credit Card Required
A credit card is required to be kept on file to schedule an appointment. We require 24 hours’ notice to CANCEL an appointment. In the case that 24 hours’ notice is not given for a cancellation/rescheduling, Bella Rococo at Emilia’s Salon reserves the right to and will charge the credit card on file.
As a courtesy, you will receive a confirmation text three days prior to your appointment that you will need to reply to. In every effort to confirm your appointment, we will also reach out to confirm via phone. However, if you do not confirm, your appointment will be canceled, and a cancellation fee will apply. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed/canceled appointments, and the cancellation fee.
It is Our Honor
We appreciate the men and women who serve our country and would love to offer 20% off to any retired/current Military or Law Enforcement personnel with proof of ID.
No Additional Guests / Children / Animals
For the safety and sanitation of our guests, Bella Rococo at Emilia’s does not allow children, animals or additional guests without an appointment at the salon.
IT IS OUR PRIORITY TO CONDUCT THOROUGH CONSULTATIONS FOR ALL SERVICES PROVIDED THROUGH THE SALON, HOWEVER IT IS EACH CLIENT’S PERSONAL RESPONSIBILITY TO BE UPFRONT AND HONEST ABOUT THEIR HAIR HISTORY.
ANY DAMAGE CAUSED TO THE HAIR AS A RESULT OF UNDIVULGED INFORMATION DURING THE CONSULTATION IS NOT THE RESPONSIBILITY OF THE STYLIST OR BELLA ROCOCO AT EMILIA’S SALON.
THANK YOU FOR YOUR SUPPORT AND UNDERSTANDING OF OUR SALON POLICIES!
*WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE*
Color Corrections and Any Major Coloring Services
A consultation is required prior to reserving a color correction appointment. Consultations are recommended for all appointments but required for corrections. Consultations are $25 and can be done virtually or in person and can be scheduled through our online booking platform. If you choose to book the color service following the consultation, the $25 cost will go towards the cost of your color appointment. The following information is important to know if you are a client receiving a color/chemical service:
Color history and the use of medications must be divulged when consulting with your stylist. If you are currently under the care of an MD, it is your responsibility to research if color services are compatible with any prescription medication or cancer treatment which you are currently being treated with, or have used prior to your color appointment. Your stylist is not a trained medical physician.
A color correction contract MUST BE SIGNED before your color correction appointment begins. You can choose to print and sign at home to bring with you on the day of your appointment or you can sign here at the salon before your appointment begins. If you do not sign, the services will not be performed by the stylist and a cancellation fee will apply.
Below is a list of items to address with your colorist prior to your appointment – as these items may cause negative chemical reactions to the hair when mixed with salon chemical services.
- previously over-processed hair: by repeatedly layering dyes over porous pre-lightened hair
- taking prescription medication: that inadvertently alters the bonds of the hair (methotrexate, sulfa based medications)
- thermal damage: by over-use of hot tools
- use of metallic dyes, salts, or minerals: (box color) or use of “over mineralized well water” chemicals may cause negative reaction to enlightenment services
- use of henna or vegetable dyes: chemicals may cause negative reaction to enlightenment services
- permed or relaxed hair: chemicals may cause negative reaction to enlightenment services